📩 Silicourt Valley – Issue #17

Answer AI, confidentiality, billing, and trust with specifics, not spin

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Silicourt Valley
September 02, 2025 • Estimated Reading Time: 8 minutes

AI Is Now a Client Service Issue

Last issue: internal AI governance. This week: why clients moved AI from your back office to their front office concerns.

Your AI use is now part of client service evaluation. Sophisticated clients ask direct questions about AI in RFPs and calls. Some use AI themselves before calling you. Your responses reveal more about your firm than you realize.

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